Manhattan based property Management Group, managing a luxury portfolio of residential properties, is looking for a highly skilled, hands-on, energetic and detail-oriented Assistant Resident Manager for a luxurious, fully occupied residential property of 500 + units.
The successful candidate must have a proven record of managing a high volume of apartment turns, work orders, common areas and building improvement projects, while working with a large team of on-site, vendors and 3rd party employees. Driving results, timeliness, organization, quality of work and superb technical knowledge to supervise and direct handymen are a must to succeed in this position.
Core Responsibilities:
o Coordinate with Maintenance, Concierge and Property Management to process, schedule and resolve all maintenance requests (work orders), within 24 hours of receipt.
o Determine supply needs and submit orders
o Determine and maintain inventory levels for supplies
o Prepare units and coordinate tenant move-ins and move-outs according to company policy
o Schedule and complete move-in apartment walkthroughs according to company policy, completing and filing all necessary documentation
o Schedule and complete move-out apartment inspections according to company policy, completing and filing all necessary documentation
o Complete apartment turns and gets units ready for prospect tours within 3-5 days of vacancy.
o Ensure the highest level of cleanliness, maintenance and presentation at all property spaces; in-unit, common spaces, amenities, exterior.
o Highest level of customer service and interpersonal skills
o Responsible for the proper maintenance and upkeep of all critical systems and mechanical equipment.
o Obtain vendor bids as needed.
o Vendor management
General/Administrative
o Data entry as needed.
o Responsible to complete ad-hoc projects as needed (update spreadsheets, forms, information packages, enter invoices etc.)
Violations
o Responsible for ensuring through proactive management that no violations are issued on the asset.
o In the rare case of a violation issued, directs and manages all steps required to to cure and remove within 24 hours.
Position Requirements
o 4+ years' experience as an Assistant Resident Manager
o 3+ years of handyman experience
o HVAC repairs and maintenance experience preferred
o Strong MS Office skills (emphasis on Word/Excel)
o Team Management experience
o Handyman experience 3 + years
o Sharp eye for detail and a relentless pursue for excellence
o Strong multi-tasking skills
o Exceptional customer service and communication skills
o Strong organizational skills
o Ability to remain calm and thrive under pressure in a fast-paced environment.
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