Job Description

The Customer Data Analyst is responsible for providing data-driven insights to enable the creation and execution of customer marketing audiences to drive increased revenues and margins. This position is responsible for pulling and communicating all customer data to support their campaign and audience strategies to maximize ROI and customer value. This position will be focused on Hollister Family of Brands. They will perform data analysis within our Customer Data Warehouse housed in Snowflake and within PowerBi. They will share findings and actional insights with stakeholders through the creation of dashboards, write ups, and presentations. Experience in analytics, storytelling, and communication are key to this role.

What Will You Be Doing?

• Quantify and summarize total brand customer audience performance and outcomes
• Complete comprehensive end-to-end analysis, from data collection and visualization to presentation of key findings and actionable insights
• Provide an objective source of truth to assess marketing campaigns and tactics
• Partner with stakeholders to set expected outcomes and goals for marketing campaigns and customer audiences
• Build effective relationships with core stakeholders – marketing, analytics, planning, promotions, corporate strategy
• Perform QA of data collection and recommend necessary fixes and updates; escalate high impact issues to leadership for resolution

What Do You Need To Bring?

• Bachelor’s degree or related experience

Need To Have

• minimum 1 year of data analytics, reporting, or other related experience
• Familiarity with querying languages, database structures and Microsoft Office Solutions, particularly Excel and PPT
• Expertise in SQL (Snowflake – preferred; SQL Server, etc)
• Experience with data visualization tools (Power BI – preferred; Adobe Workspace, Tableau, etc.)
• Excellent written and verbal communication skills
• Attention to detail with a strong focus on analytics
• Motivated with ability to thrive in a fluid and demanding environment
• Naturally curious, with a desire to dig deeper to find the why and identify key trends/ themes

Nice To Have

• Expertise in Web Analytic tools (Adobe Analytics – preferred)
• Experience with presenting to leaders / partners
• Comprehensive understanding of e-commerce, usability principles and site technologies
• Ability to consolidate and package results and insights into well-organized, consumable presentations with actionable recommendations and strategies

Our Company

Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.

The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com.

At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We’re proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities.

Benefits & Perks

As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:

• Incentive bonus program
• 401(K) savings plan with company match
• Annual companywide review process
• Flexible spending accounts
• Medical, dental and vision insurance
• Life and disability insurance
• Associate assistance program
• Paid parental and adoption leave
• Access to fertility and adoption benefits through Carrot
• Access to mental health and wellness app, Headspace
• Paid Caregiver Leave
• Mobile Stipend
• Paid time off and one paid volunteer day per year, allowing you to give back to your community
• Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
• Seven associate wellness half days per year
• Merchandise discount on all of our brands
• Opportunities for career advancement, we believe in promoting from within
• Access to multiple Associate Resource Groups
• Global team of people who will celebrate you for being YOU!

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