Customer Service Representative Job at Axius Technologies Inc., Phoenix, AZ

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  • Axius Technologies Inc.
  • Phoenix, AZ

Job Description

Key Responsibilities

  • Answer and route incoming calls; greet and assist walk-in customers
  • Register individuals for hearings and maintain accurate records
  • Respond to inquiries regarding case and hearing status
  • Perform data entry and maintain case management records
  • Conduct research across multiple databases
  • Escalate complex issues to supervisors, paralegals, or administrative law judges
  • Handle administrative tasks including mail processing, faxing, and document preparation

Required Skills

  • Minimum 2+ years of customer service experience
  • High School Diploma or GED
  • Strong typing accuracy and computer proficiency
  • Experience with Microsoft Office Suite
  • Ability to handle sensitive and confidential information
  • Excellent verbal and written communication skills
  • Ability to manage high-volume, detail-oriented work
  • Strong interpersonal and problem-solving skills

Job Tags

Work at office

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