Customer Service Specialist Job at The Brixton, Coral Gables, FL

cU1VdFBINXNpNzZ6TUd0emZVcE1hc0xRSXc9PQ==
  • The Brixton
  • Coral Gables, FL

Job Description

The Brixton Inc is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensuring satisfaction via phone, email, or chat, requiring strong communication, problem-solving, empathy, and product knowledge skills to maintain positive customer relationships and brand image

Key Responsibilities

  • Serve as the first point of contact for customer questions, issues, and feedback.
  • Handle inbound calls, emails, and live chats efficiently.
  • Troubleshoot problems with products or services.
  • Provide detailed information on products, pricing, and availability.
  • Process orders, returns, and account updates.
  • Follow up with customers to ensure satisfaction.
  • Identify opportunities to offer additional products or services (upselling).
  • Document all customer interactions accurately.
  • Escalate complex issues to appropriate teams.

Essential Skills & Qualifications

  • Skills: Excellent communication (written & verbal), active listening, empathy, problem-solving, multitasking, time management, patience, and technical proficiency with customer service software.
  • Qualifications: High school diploma or equivalent; relevant customer service experience (often 1-2+ years); strong customer-focused attitude.

Job Tags

Similar Jobs

General Hotels Corporation

General Manager Job at General Hotels Corporation

 ...General Manager General Hotels Corporation is looking for a General Manager to lead our Holiday Inn in Hopkinsville, Kentucky . As the General Manager you will lead and manage the hotel to foster a culture that aligns with GHC's visions and values.... 

New River Electrical Corporation

Payroll Specialist (On Site) Job at New River Electrical Corporation

 ...verification of employment. # Process union reporting and update system with rate changes. # File local payroll taxes. # Enter accounts payable invoices as needed. # Maintain and file electronic payroll related documents. Other Duties Please note this... 

Braun Intertec

NDE Lab - Level II Radiographer - CR/DR Job at Braun Intertec

 ...Intertec is hiring for a Level II Inspector specialized in CR/DR to join the NDE Laboratory team in Bloomington, MN. The Computed Radiographer (CR) / Digital Radiographer (DR) Level II Inspector is responsible for performing nondestructive testing using CR/DR methods in... 

Confidential

House Manager Job at Confidential

 ...House Manager Beverly Hills, CA $150,000 Private family is seeking an experienced House Manager to oversee the day-to-day operations of their Beverly Hills residence. This role requires strong leadership, discretion, and the ability to manage household staff, vendors... 

Hyperproof

Senior AI Software Engineer Job at Hyperproof

 ...Ability to architect systems that can scale from prototype to enterprise-grade solutions ~ Based in the San Francisco Bay Area; remote-first with occasional, ad hoc in-office meetings only when necessary. The Right Mindset ~ Portfolio over pedigree we care...