Customer Service Specialist Job at The Brixton, Coral Gables, FL

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  • The Brixton
  • Coral Gables, FL

Job Description

The Brixton Inc is looking for a representative that acts as the primary contact for customers, handling inquiries, resolving complaints, providing product info, processing orders/returns, and ensuring satisfaction via phone, email, or chat, requiring strong communication, problem-solving, empathy, and product knowledge skills to maintain positive customer relationships and brand image

Key Responsibilities

  • Serve as the first point of contact for customer questions, issues, and feedback.
  • Handle inbound calls, emails, and live chats efficiently.
  • Troubleshoot problems with products or services.
  • Provide detailed information on products, pricing, and availability.
  • Process orders, returns, and account updates.
  • Follow up with customers to ensure satisfaction.
  • Identify opportunities to offer additional products or services (upselling).
  • Document all customer interactions accurately.
  • Escalate complex issues to appropriate teams.

Essential Skills & Qualifications

  • Skills: Excellent communication (written & verbal), active listening, empathy, problem-solving, multitasking, time management, patience, and technical proficiency with customer service software.
  • Qualifications: High school diploma or equivalent; relevant customer service experience (often 1-2+ years); strong customer-focused attitude.

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