Job Description

IT Support Specialist

We are seeking a passionate, skilled, and hands-on IT Support Specialist to join our dynamic IT team. This is a critical, office-based role, requiring intermittent travel to our five (and counting!) WA State locations to provide technical support and ensure seamless operations across our territories and service network.

Key Responsibilities:

• Provide on-site diagnostics, troubleshooting, and repair of IT hardware and network servers.
• Install, configure, and maintain workstations, software, printers, routers, and other infrastructure on a multi-office integrated network.
• Respond to service tickets, including participation in on-call rotations.
• Maintain accurate records of IT service work and asset management.
• Perform fieldwork such as cabling, equipment setup, and system upgrades.
• Safely lift and transport equipment (up to 50lbs), and work in varied physical environments (e.g., tight spaces, elevated areas).
• Travel, as-needed, between office locations across the Puget Sound region.
• Assist with IT compliance, audit readiness, and security maintenance efforts.

Requirements/Qualifications:

• Proven experience in IT support, field service, or a related hands-on technical role.
• Valid driver’s license and reliable transportation (mileage reimbursed).
• Ability to pass a comprehensive background check.
• Comfortable with physically demanding tasks and fieldwork.
• Ability to work independently as well as part of a team.
• Strong interpersonal, communication, and problem-solving skills.
• CompTIA A+, Network+, Microsoft Administrator or similar certifications. Experience with Exchange Server and email administration a plus.
• Familiarity with networking concepts (LAN/WAN) and security protocols (VPN/firewall).
• Experience with cabling, networking hardware, mobile device support, and office infrastructure.
• Knowledge of or experience with electrical systems, PLCs, or security systems is a plus.

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