Job Description

Job Details

Description

** This remote work opportunity is not open to residents of AK, CA, FL, HI, IL, KY, NJ, NY, or WA. **

Most contact centers suck; ours doesn’t! Imagine starting each day excited to work alongside mission-focused teammates and inspiring leaders.

If you're eager to use your expertise in addressing customer concerns via phone, digital chat, social media, and SMS/text to redefine award-winning customer experience, this is your chance.

We’re proud to be nationally recognized in 2025 as number 25 on The Wall Street Journal Top 100 list of America's Most Loved Workplaces. Come grow with us. Consider joining our team of passionate culture warriors.

Work for Delta Defense, the private company that provides Marketing, Operations and Customer Service for the U.S. Concealed Carry Association. The USCCA safeguards life, freedom, and finances for responsible American protectors. Learn more about the USCCA at

Member Engagement Sales and Service Advisor - Position Summary:

• Engage with USCCA members and prospects through inbound and outbound calls and chats.
• Build deep connections, helping members become the best protectors of themselves and their families.
• Understand individual needs and educate on membership value through needs-based sales.
• Provide outstanding service with account updates, payments, and membership purchases.
• Make a difference every day, delivering an award-winning customer experience.

Elevate your career with us and reap the rewards of your success!

• Starting salary $21.00/hour. Eligible for commission.
• Shift premium available based on days and hours worked
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Headquarters, Work-from-Home Remote, and Hybrid options available
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, & LTD

Member Engagement Sales and Service Advisor - Essential Duties & Responsibilities:

• Engage with customers, members, and prospects via voice and digital channels to resolve issues and strengthen relationships.
• Provide knowledgeable, respectful responses without scripts.
• Stay informed about products, services, and promotions.
• Use a "find needs, fill needs" approach to offer solutions and sell memberships and products.
• Address concerns with empathy and detail, retaining members contemplating non-renewal.
• Follow up to ensure exceptional service.
• Achieve performance targets for efficiency, sales, and retention.
• Collaborate with your team for continuous learning and growth.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent required. Associate’s degree or higher preferred.
• This is not an entry level role and requires prior work history in sales and customer service roles. Experience in fielding customer concerns by phone, digital chat, social media, and SMS/text is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided.
• Excellent interpersonal skills complemented by strength in both written and verbal communication.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.

We’ll start you off with a paid, required training program during your first 90 days to help you hit the ground running. Training runs Monday through Friday, 8:00 a.m.–4:30 p.m. Central Time , for the first 8 weeks, followed by 4 weeks on your assigned shift. We ask that you be fully available for the entire training schedule . Training is virtual for remote team members .

Now hiring Full Time employees for 40 hour/week openings and the following shift schedule :

• Tuesday - Saturday, 12:30pm - 9:00pm, Central Time, (5 x 8)
• Sunday - Thursday, 12:30pm - 9:00pm, Central Time (5 x 8)

Now hiring for a May 11th start.

Benefits information can be reviewed at: Delta Defense Careers

Anticipated application close date: May 1, 2026

** Please check your email after submitting your application. To advance in the hiring process, you must complete the requested online assessment. We look forward to reviewing your application. **

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