Job Description

Company Description

Benefit Smart is a dynamic, fast-growing, patient first, site of care, infusion partner with locations throughout the United States. Benefit Smart provides education, support and options for oncology and high-cost infusion patients. Here at B Smart, we pride ourselves on exceptional service, visionary leadership, skilled and passionate colleagues. 

Guided by our core values of Patient First, Empathy, and Passion, we use our platform to fulfill our mission to help facilitate patients to receive the highest level of quality care with no out of pocket cost to them or their family.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

Role Description

Are you an outgoing person that has a passion to serve people?

Do you thrive on getting things done in a fast-paced, urgency-driven environment?

Do you love making sure things are right?

If so, as a Patient Advocate with B SMART, you’ll be on the front-line helping patients navigate the challenges and details of a complex medical situation. You will bring empathy, care and knowledge to solve patients’ problems. We provide you the training, but we are looking for a tenacious person to advocate for their patients. If this is you, please read on and apply.

The position of Patient Advocate is truly the heartbeat of our organization. The Patient Advocate provides opportunities for our patients to receive high quality infusions with one of our amazing provider partners. This is accomplished by actively listening to the patient’s story, learning possible issues related to current care, payment, access, etc. Asking in love to be a part of their journey and working with them or their family/support team to finalize the logistics.

The position will facilitate external dialogs with patients, providers and partners that further our mission to be the most valuable partner within the cancer healthcare space. Internally, this position works closely with Claims & Invoicing, Pre-Cert & Eligibility, Systems & Implementation, Account Management, and other teams to develop relationships that advance the company’s values and objectives.

This position will nurture B Smart’s patient-first culture with a sense of urgency to address patient needs, helping to mitigate the financial pain of a cancer or a high-cost infusion diagnosis.

Key Responsibilities

• Listen with empathy to understand the patient’s needs and potential opportunities for a solution
• Not intimidated or fearful of reaching out to patients for the first introduction to our program
• Communicate with patients, family members and health care professionals for a variety of situations
• Address patient complaints and grievances, working to resolve issues related to care, payment and access to services
• Provide a compassionate attitude in order to give emotional support and help the patients’ quality of life
• Integrate the company values (patient-first, empathy, passion) in all engagements 
• Protect and expand B Smarts reputation as a trusted partner
• Identify mutually beneficial opportunities for Referral Partners and patients to access B Smart Providers
• Champion the patient voice and experience internally and externally
• Exceed and report on metrics that demonstrate the outcomes and impact of the company’s advocacy activities 
• Maintain accurate records of patient, Referral Partner and provider interactions, issues, concerns and resolutions
• Ensure compliance with all internal and external regulations and guidelines

Qualifications

• Experience in strategic patient advocacy and organizations in healthcare, self-funding or insurance. 
• Successful track record working with patients and organizations in oncology and/or auto immune infusion therapy preferred.
• Excellent verbal and written communication skills are essential for engaging patients and presenting program effectively.
• Strong relationship-building skills to establish rapport with patients and understand their needs.
• Exceptional interpersonal and organizational skills and attention to detail, with ability to identify shared goals and achieve consensus among individuals from different cultures and disciplines. 
• Proficiency in office software, such as Excel, Word, Microsoft Office, Google Suite, etc…
• Demonstrated excellence managing timelines and priorities. 
• Operate with Hustle; have a high bias towards positive action.

Benefits

• 401k
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Professional Development
• Flexible Spending Accounts
• Accident, Critical Illness, and Hospital Indemnity Insurance
• Mental Health resources
• Paid leave benefits for new parents

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