Job Description

Store Manager

Compensation: $45,000–$55,000 annually

Do your pets have more outfits than you do? Are you passionate about creating an exceptional experience for both people and their pets? Join our team as a Store Manager and help lead a fun, customer-focused retail environment centered around pet wellness and community engagement.

As Store Manager, you will lead by example, drive store performance, and create a welcoming, knowledgeable, and pet-centric culture for both customers and team members.

Key Responsibilities

• Lead and support the store team through hands-on leadership and daily engagement on the sales floor
• Deliver exceptional customer service and create a welcoming environment for pet owners and their pets
• Drive sales performance, customer engagement, loyalty memberships, and store productivity
• Analyze sales results and implement action plans to achieve store goals
• Ensure operational excellence, including animal care, safety, cleanliness, and security standards
• Create and manage weekly schedules to maximize staffing efficiency and team engagement
• Recruit, hire, onboard, train, and develop team members at all levels
• Foster a positive team culture through coaching, recognition, and career development support
• Maintain strong store audit and customer satisfaction results
• Build relationships within the local community through partnerships, events, and marketing opportunities
• Operate store equipment as needed, including forklifts and ladders

Qualifications

• 2+ years of retail management or team leadership experience
• Bachelor’s degree preferred or equivalent work experience
• Strong communication, leadership, and organizational skills
• Proficiency with Microsoft Office and general computer systems
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
• Reliable transportation required
• Ability to lift up to 50 pounds and perform physical tasks including bending, kneeling, climbing ladders, and standing for extended periods
• Must be at least 18 years old and able to pass background and drug screenings

Compensation & Benefits

• Competitive salary: $45,000–$55,000 annually
• Opportunity for career growth and development
• Fun, team-oriented work environment
• Employee discounts and additional company benefits are available

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