Account Manager – ThirdChannel
Location: Remote (U.S. Based)
Team: Sales
Reports to: Chief Revenue Officer
Employment Type: Full-Time
ThirdChannel helps brands deploy their best advocates into the marketplace through a technology-first platform connecting brands, retailers, and field teams.
ThirdChannel is hiring an Account Manager to serve as the strategic partner and primary point of contact for our brand and retail clients. We're looking for a curious, data-savvy operator who pairs deep client empathy with sharp commercial instincts — someone who can translate business goals into program plans, surface insights from field data, and turn renewals into expansion opportunities.
You will own the full client lifecycle post-sale: onboarding, adoption, business reviews, renewals, and growth. Working cross-functionally with Sales, Operations, Product, and Engineering, you will make sure ThirdChannel's technology platform and field workforce deliver measurable ROI for every account on your book. Success in this role looks like high retention, strong client satisfaction, on-budget program execution, and a clear track record of growing accounts year over year.
Build and maintain strong, trusted relationships with brand and retail partners. Serve as the strategic liaison between the client and internal teams to ensure satisfaction, retention, and long-term success.
Understand each client's goals, challenges, and key metrics. Develop and execute account strategies that align with their business objectives while managing multiple workstreams and deadlines effectively.
Oversee the onboarding and integration of ThirdChannel's technology into client workflows. Anticipate adoption barriers and advocate for operational change and AI-driven efficiencies where they create real value for the client.
Analyze and present data that demonstrates program ROI using dashboards, field feedback, and performance trends. Deliver scheduled business reviews that pair data storytelling with concrete, actionable recommendations.
Build budgets, secure renewals, and propose upsells that align with client goals and internal business targets. Ensure all services — particularly in-store deliverables — are completed within the agreed-upon budget and scope, balancing value delivery with cost efficiency. Identify opportunities to expand service offerings within existing accounts.
Partner with Sales, Operations, Product, and Engineering to ensure solutions are delivered seamlessly. Translate client feedback into clear inputs that shape product development and service offerings.
Anticipate challenges before they escalate. Resolve issues quickly and effectively to maintain operational continuity and client satisfaction.
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