Job Description

General Information

Summary & Objective

The Account Representative is a professional sales consultant who is responsible for developing and maintaining relationships with physicians, physician office staff, social workers, and case managers to educate community contacts and elevate understanding of hospice services.

Knowledge & Experience Requirements

• Bachelor's Degree in business, marketing, or related field or equivalent combination of education and experience.
• 2-3 years outreach, professional relations, marketing or sales experience preferred.
• 3 years clinical / healthcare expertise in ALF/NH/ILF/Hospital setting preferred.
• Must have knowledge of computer office/clinical software.
• Must be able to read, write and understand the English language.

Essential Functions

• Acts as a consultant to our referral sources to educate them about Catholic Hospice services, access to hospice care and delivery of end of life care.
• Proactively analyzes business trends and constructs appropriate growth plans within their territory.
• Develop and implement marketing strategies to maximize the productivity and increase census.
• Timely Documentation of all customer profile information and activities in CRM system
• Consistently visits referral sources to educate about Hospice services.
• Establish and maintain effective partnerships across organizational boundaries to share information improve team-centered goals and leverage capabilities.
• Ability to respond to diverse referral sources regarding questions pertaining to Hospice services.
• Work collaboratively with Admissions team and develop and integrate marketing strategies into the admission process.
• Travels throughout South Florida and expand territory as business needs dictate.

*Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

Other Duties

• Organizes meetings with referral sources to provide educational information on Catholic Hospice services as well as on any other topic requested.
• Functions as a Catholic Hospice, Inc. representative at various trade shows, meetings and community functions.
• Communicate with referral sources about appointments, MD orders, time frames for admission, and overcome any other barriers that may preclude us from a prompt and efficient admission.
• Ability to interact with the public and other employees in a positive manner and promote a cooperative working environment.
• Attend various meetings as requested with minimal advanced notice.
• Maintain your required licenses, certifications and mandatory skill updates.
• Comply with all policies, local, state and federal laws and regulations.
• Provide other duties of other team members.
• Perform other duties as assigned.

Supervisory Responsibility

• May serve as an interim department leader depending on need

Physical Requirements

• Must be able to lift and/or move up to 50 pounds and push/pull up to 250+ pounds, walk, climb stair or ladders, stand on feet for extended periods of time, etc.

Disclaimer

The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

EEOC Statement

CHS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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