Job Description

Client Advocate – Atlanta, GA

Join Bader Law: Where Integrity Meets Impact

At Bader Law , we are more than a personal injury firm — we are advocates for the injured. Based in Atlanta, GA, our mission is to provide exceptional legal representation while empowering our clients to recover physically, financially, and emotionally.

We believe you deserve the best — and that starts with our team.

We are currently seeking a Client Advocate to join our growing firm. If you are passionate about helping others, thrive in fast-paced environments, and want to be part of a purpose-driven organization, we would love to connect with you.

What You’ll Do

As a Client Advocate , you will serve as a key point of contact for potential and existing clients, ensuring they feel heard, supported, and guided throughout the intake process.

Your responsibilities will include:

• Receiving inbound calls and making outbound calls to potential clients (live transfers and electronic inquiries)
• Gathering and documenting detailed case information using CRM/case management software
• Exercising discretion and independent judgment when evaluating and forwarding completed intakes to attorneys
• Communicating case information clearly and confidently to clients
• Demonstrating empathy, professionalism, and patience in every interaction
• Accurately translating verbal information into written documentation
• Prioritizing and escalating calls appropriately when necessary
• Managing detailed logs and maintaining accurate task history in the system

This role sets the tone for the client experience — compassion, clarity, and confidence are essential.

What We’re Looking For

Required:

• High School Diploma or GED
• Experience handling inbound and/or outbound calls
• Strong communication and customer service skills
• Ability to work in a detail-oriented and methodical manner
• Proficiency in Microsoft Office Suite

Preferred (but not required):

• 1+ year of intake or call center experience (Personal Injury or Workers’ Compensation a plus)
• Sales experience
• Experience using CRM or case management software

We are looking for someone who can confidently communicate with a wide range of personalities while collecting the critical details needed to assess case viability.

Various shifts available Monday through Friday and weekends.

Why Bader Law?

We invest in our people because we believe exceptional client service begins with a supported and empowered team.

What we offer:

• Competitive salary and comprehensive benefits (medical, dental, 401(k), PTO, paid holidays)
• Ongoing training and mentorship
• Opportunities for career growth
• A collaborative, team-oriented culture
• A purpose-driven environment focused on justice and client care

Find Purpose and Growth at Bader Law

Bader Law is not just a workplace — it’s a place to build a meaningful career. If you are driven, compassionate, and ready to make an impact in the lives of others, we invite you to apply.

You deserve the best — and we’re ready to invest in you.

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