Customer Service Manager Job at CAREERXCHANGE®, Inc., Miami, FL

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  • CAREERXCHANGE®, Inc.
  • Miami, FL

Job Description

Customer Service Manager

Miami, FL | On-site

Full-Time | Confidential Search

We are partnering with a well-established, industry-leading organization to identify a Customer Service Manager to lead and elevate a high-performing customer support operation. This is a confidential opportunity with a large, fast-paced manufacturing company offering strong stability and growth potential.

This role is ideal for a hands-on leader who thrives in a call center environment, enjoys developing teams, and is passionate about driving operational excellence and customer satisfaction.

Key Responsibilities:

  • Lead, coach, and develop a team of Customer Service Representatives and Call Center Agents
  • Oversee daily operations to ensure timely and accurate processing of customer requests, orders, and inquiries
  • Monitor and drive performance against key KPIs (service levels, response times, order accuracy, customer satisfaction, etc.)
  • Identify and implement process improvements to enhance efficiency and service quality
  • Partner cross-functionally with internal teams including operations, logistics, and sales
  • Manage hiring, onboarding, and ongoing training of team members
  • Handle escalated customer issues with professionalism and urgency

What We’re Looking For:

  • Proven experience managing teams in a call center or high-volume customer service environment
  • Strong leadership and team development skills
  • Experience working within manufacturing, distribution, or related industries is a plus
  • Data-driven mindset with the ability to track, analyze, and improve KPIs
  • Excellent communication and problem-solving abilities
  • Ability to thrive in a fast-paced, results-oriented environment

Why This Opportunity:

  • Join a stable and growing organization with strong market presence
  • Opportunity to make a direct impact on operations and customer experience
  • Collaborative leadership team and supportive culture
  • Clear path for growth and advancement

If you’re interested in learning more, feel free to apply directly or message me for a confidential conversation.

Job Tags

Full time

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