Call Center Customer Service Representative Job at Swoon, Deerfield, IL

cXN3dE5IRmxnYnUyTW1WMWRFSlBZc2JV
  • Swoon
  • Deerfield, IL

Job Description

***This is a short-term, 4 week contract - potential for fully remote

Job Description:

BASIC SKILLS: Computer, phone, Intermediate Excel skills (managing and reviewing large sets of data, v-lookups, pivot tables, checking for duplicates, etc.

SUMMARY of ROLE: Worker will be provided list of urgent recalls, need to contact Walgreens stores that have this item, speak to manager, and ensure items are taken off of the shelves and disposed of properly.

SOFT SKILLS: Strong communication, organization, independent worker, flexible on time

• Primary responsibility: Track all Pull & Quarantines and recall actions from start to finish, ensuring tasks are completed on time, and actively follow up on recalls until substantiation is confirmed.

• Coordinate and share Pull & Quarantines/Recall communications with internal teams and field operations, ensuring information is clear and timely.

• Act as a point of contact between Compliance and other teams (Operations, Merchandising, Supply Chain, Quality, Technical) during Pull & Quarantines/Recall events.

• Assist with creating and updating compliance communications, SOPs, and Job Aids.

• Help maintain tools and systems that support compliance tracking and reporting.

• Support team projects and initiatives across the entire Retail Compliance team.

• Assist with other areas of retail compliance, such as alcohol, food safety, tobacco, lottery, and other regulated categories.

• Follow up on actions to help ensure they are completed and properly documented.

• Keep organized records to support audits, reviews, and reporting.

• Keynote: Pull & Quarantines/Recalls can occasionally occur outside of normal business hours, including evenings and weekends. The coordinator must be available to respond as needed, though these events are rare.

Job Tags

Temporary work, Remote work, Flexible hours, Afternoon shift

Similar Jobs

Careerscape

Office Assistant Job at Careerscape

 ...supporting the hiring process for a Remote Office Assistant position with a growing U.S.-based...  ...fully remote role offers the chance to work alongside experienced professionals while...  ...and sick leave benefits Internet and home office reimbursement opportunities Long... 

Denali Water Solutions LLC

Off Road Haul Truck - Requisition # 3807 Job at Denali Water Solutions LLC

 ...offering competitive compensation packages that include not only great benefits but also a strong focus on safety, flexibility , and...  ...in rewarding hard work consistently, which is why we offer weekly pay so you can stay on top of your financial goals. ~ Professional... 

QUICK CARE MED P L

Nurse Practitioner Job at QUICK CARE MED P L

 ...Full-time Job Purpose Provide urgent and non-urgent health care for individuals in the Urgent Care...  ...patient histories and conducts complete physician examinations. Reaches diagnosis and...  ...development of the medical team. Assist in medical education of both the patients... 

Somos Medical PC

Internal Medicine Physicians (J1/H1B Visa Sponsorship Available) Job at Somos Medical PC

 ...quality care to underserved populations throughout New York City. We are currently seeking Board-Certified or Board-Eligible Internal Medicine Physicians to join our growing team in Upper Manhattan, Bronx, and Queens. Visa Sponsorship: We proudly support both J1... 

BHE GT&S

Sr. Engineer/Sr Engineer II Job at BHE GT&S

 ...businesses, and critical infrastructure. In this role, you'll translate customer needs (upstream producers, data centers, power plants, and local distribution companies) into executable projects that add capacity, enhance reliability, and expand services across our eight-state...