Dealer Experience Concierge
Kansas City, Mo HQ | VINCUE
VINCUE isn’t your typical small startup, and we’re definitely not the slow-moving wheels of corporate bureaucracy. We sit in the sweet spot: high-growth, well-capitalized, and purpose-built for scale.
We are the fastest-growing supply chain innovators in the $750B automotive industry. Backed by seasoned industry operators with a proven track record of building and exiting successful automotive technology companies, we combine startup speed with executive-level experience.
After closing our Series B funding in 2024, our revenue trajectory accelerated significantly, and we’re building the infrastructure, leadership, and team depth to match it.
This isn’t growth for growth’s sake. It’s intentional. Strategic. Sustainable.
Our customer base continues to expand across franchise and independent dealers nationwide. Retention is strong. Product adoption is deepening. Integrations are strengthening. And our roadmap is built around long-term market leadership, not short-term hype.
We move fast, but we’re not reckless.
We think big, but we execute with discipline.
We expect our people to do the same.
If you have a #GAMEON mentality and want to help dealerships drive revenue, increase platform adoption, and stay engaged through events and strategic outreach, all while building your career inside a company that has both momentum and staying power, this is where you belong.
About the Dealer Experience Concierge Position
The Dealer Experience Concierge position is critical to VINCUE’s customer success and revenue growth.
Concierges drive proactive engagement with existing dealers through:
Identifying upsell and cross-sell opportunities
Driving feature adoption and integrations usage
Coordinating event outreach (product launches, dealer roundtables, Unleashed, NADA, regional events, webinars, etc.)
Partnering with Sales Managers and Performance Management to ensure measurable impact
Dealer Experience Concierges ensure VINCUE remains top of mind for our customers, converting engagement into upsell revenue, adoption growth, event attendance, and long-term dealer satisfaction.
This role is not reactive support. It is not pure sales. It is a strategic revenue influence with measurable impact.
Role Expectations
As a Dealer Experience Concierge, you will:
✔ Identify upsell and cross-sell opportunities within existing accounts
✔ Conduct consultative conversations that uncover real operational and financial impact
✔ Drive adoption of underutilized features and integrations
✔ Personally invite and confirm attendance for product launches, webinars, and events
✔ Create qualified opportunities that convert into revenue
✔ Maintain accurate CRM hygiene and detailed account notes
✔ Collaborate closely with Performance Management and Sales on opportunity handoffs
Activity Expectations:
60–80 proactive touches per day (calls, emails, outreach)
Targeted outreach aligned with assigned dealer portfolios
Event outreach and follow-up to drive participation and engagement
Quality > quantity
Performance Philosophy
You are measured on:
Upsell revenue generated
Feature adoption increases
Event attendance and engagement rates
Opportunity quality and conversion
Not activity volume.
Quality drives adoption. Adoption drives revenue. Revenue drives growth.
Career Path
The Dealer Experience Concierge role isn’t just a job, it’s a launchpad to Expansion Account Executive or Sales Manager.
With at least one year of strong performance, you position yourself for a clear promotion path into revenue leadership. You’ll master:
Driving revenue inside existing accounts
Consultative engagement and qualification
Event-driven and strategic outreach
CRM discipline and opportunity tracking
By starting as a Concierge, you gain hands-on experience influencing revenue, deepening dealer relationships, and creating measurable impact — skills that position you for rapid advancement.
What We’re Looking For
🔹 Competitive, self-driven professionals
🔹 Strong communicators who can uncover real dealer pain
🔹 Coachable learners who adapt quickly
🔹 CRM-disciplined operators
🔹 Confident objection handlers
🔹 Professionals who can balance autonomy with team collaboration
🔹 1-2 Years Sales Experience
🔹 Automotive Experience Preferred
If you understand that proactive engagement and qualification separates amateurs from professionals, you’ll thrive here.
Why VINCUE?
🔥 We challenge the status quo in automotive retail
💡 We build technology that unifies inventory lifecycle management
🏆 We reward performance and execution
🚀 We promote from within based on sustained results
🎯 We operate in a fast-paced, high-accountability environment
If you're ready to drive upsell revenue, increase adoption, and lead event outreach in a high-growth SaaS company, let’s talk.
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