Job Description

Job Title: UX Researcher
Location: Pensacola, FL (on-site) and San Diego, CA or Vienna, VA
Type: Contract
Work Model: Hybrid – onsite and remote

• Act in a consultative and advisory role to various levels and functions within the design and product teams to identify research topics and plan research initiatives for both generative and evaluative purposes
• Identify and analyze the user experience by evaluating/leading projects end to end; developing guides and screeners, moderate, analyze, synthesize, make recommendations regarding prioritization, and deliver results
• Lead the development and maintenance of experience and journey maps throughout life cycle of projects
• Perform the gathering, analyzing, developing and creating user stories that capture the user's needs
• Conduct research using a wide variety of qualitative methods and a subset of quantitative methods, such as surveys
• Communicate and present findings in compelling and creative ways; tailor research findings to suit the audience; influence organizational change and alignment
• Package insights into tools and assets for designers, product managers and product marketing managers to leverage (personas, design principles, scenarios, live workshops or brainstorms, etc.)
• Support project team members in transforming research findings and insights into innovative solutions to inform user and business problems and deliver measurable outcomes
• Create artifacts, educational tools, experiences and processes that help build and evangelize UX Research within the organization
• Collaborate with business partners, stakeholders, and cross-functional teams to champion a user-centric approach to products and services based on findings and feedback
• Serve as liaison regarding research findings and their relation to channel services
• Utilize established strategies and tools to achieve and enhance value for users efficiently and effectively
• Perform moderately complex analysis to quantify the benefit and value of potential features/enhancements for justification and prioritization
• Lead user experience initiatives across work streams
• Perform other duties as assigned

• Experience in user experience/market/consumer research, project management, and analysis supporting strategic planning initiatives
• Proficient in multiple research methodologies, including usability studies, ethnography, interviews, journey-mapping, surveys, and user testing techniques
• Ability to manage multiple projects with minimal supervision
• Experience using third-party UX research platforms for participant recruitment and studies
• Knowledge of quantitative market research methods and statistical concepts
• Ability to create research deliverables (frameworks, videos, toplines, etc.)
• Working knowledge of financial industry trends, products, and services
• Excellent communication skills for engaging stakeholders at all levels, building rapport, and conveying insights effectively
• Experience with Agile methodologies (Scrum, XP, Lean, etc.)
• Strong analytical, problem-solving, and negotiation skills
• Proficiency in word processing, spreadsheets, presentation tools, and databases
• Strong organizational and planning skills
• Preferred: Background in tech, product development, or design, experience with design thinking, Master’s Degree in Human Factors, Social Science, Psychology, or related fields

System One, and its subsidiaries including Joulé, ALTA IT Services, TeamPeople, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

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