Call Center Agent Job at Coforge, Augusta, GA

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  • Coforge
  • Augusta, GA

Job Description

Role: Call Center Agent

Location: Augusta, GA

Mod of Hire: Full Time

Skills Required:

• Accurately performs insurance verifications by taking inbound calls from or performing outbound calls to Insurance Agents/Regional Offices, and or researches approved Websites to verify insurance information as needed for each specific situation.

• Work the inbound/outbound call queue by taking/making inbound/outbound calls or web verifications

• Accurately composes written information for contracts histories.

• Accurately verify, key, and/or memo insurance information in relation to all Creditor Placed Insurance (CPI) product types and CPI cancels

• Process insurance information received from agents, lenders, and borrowers on the tracking system

• Review insurance policies for compliance with lender requirements

• Meets set goals for productivity.

• Meets assigned workload expectations

• Other duties as assigned

Job Tags

Full time

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